Shipping and handling
Once you placed an order with us, your order will be sent to a dedicated product seller. To get your purchase to you as soon as possible.
We offer to ship to all the major destinations around the world for all our products.
Order Processing Times: Between 2~5 business days after the day you place your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 5 business days following the day you place your order.
Some of our products listed are third party seller products. It depends upon the shipping service a seller is offering.
Shipping Times: US and Australia domestic deliveries usually take 7~21 business days and international deliveries usually take 3~5 weeks, depending on your location and customs controls.
“Business days” are Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment.
Once your order ships you will receive an email and you will also receive status updates if your order status changes. Sometimes due to our free item giveaway, free shipping promotion, or the quantity/value of the item being low, tracking is not available.
When you order multiple products on our website, we utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So, don't panic if you don't receive all your items at once.
- Please note we are not responsible for any local import duties/fees.
- We are not responsible for delays in delivery due to events beyond our control, including the shortage of materials, labor strikes, transportation failures or acts of nature.
At artwire.com.au we do ensure your order arrives on time. However, estimated arrival dates are not guaranteed and there may be several unforeseen reasons why your items will arrive after the estimated arrival date.
All our products are backed by 30 days money-back guarantee. If in any case, you do not get your product please contact us through our “Contact us page”
Subject to stock availability.
We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for the shipping costs to the customer.
Return Due to Change of Mind
We will happily accept returns due to change of mind if a request to return is received by us within 24 hours of receipt of item and are returned to us in the original packaging, unused and in re-sellable condition.
Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to the original payment method used. We will notify you once this has been completed through email.
We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can investigate.
Upon dispatch, customers will receive a tracking link if available from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Duties & Taxes
- Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
- Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Please note you buy insurance for your purchase before checkout.
Customers have choice to insure their product before checkout.
Filing a claim is nearly instant.
Customers will receive an email confirming that they elected to protect their shipment while checkout. A simple click on the included "File Claim" link in the email prefills their order info and a claim are filed. If their product never shows up, gets broken in transit, or is stolen from their porch, they are covered.
Process for parcel damaged in-transit
Easily file a claim for lost, stolen and damaged items. Follow the link to file a claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373
I placed an order, but I didn't receive a confirmation email. What happened?
Kindly check your SPAM folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under the "Contact Us" section.
What payment methods do you accept?
We accept all major credit and debit cards. We also accept PayPal, Poli Internet Banking as well. No checks are accepted and either Payment on delivery.
How long would take the money to go back to your account if you plan to cancel or refund your order?
Depending on the policies of the payment method, the money will be effective between 5-7 business days.
For all customer service inquiries, please contact us through our “Contact us page”