Shipping and handling
Once you have placed your order, please allow 1 business day for our team to prepare your order. Once your order has been shipped delivery to most areas of Australia will occur within just 1 business day.
Some of our products listed are third party seller products. If they exist in Australia you will get your products within 1 to 9 working business days. If international than it depends upon the shipping service a seller is offering.
CAGE TECH ENTERPRISES ("we" and "us") is the operator of (https://artwire.com.au) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
CAGE TECH ENTERPRISES will happily accept returns due to change of mind as long as a request to return is received by us within 28 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(CAGE TECH ENTERPRISES) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
CAGE TECH ENTERPRISES will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect CAGE TECH ENTERPRISES to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 3 business days of payment of order
We operates on Monday - Friday during standard business hours, except on national holidays at which time the business will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link if available from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please file a claim for lost, stolen and damaged items. Follow the link to file a claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Generally we do not accept cancellations as the products can belong to the third party seller. But in some cases we can always reach a product seller and can request a cancellation on their behalf. If an order has already been dispatched, please refer to our refund policy.
Customers has choice to insure their product before checkout.
Filing a claim is nearly instant with Route.
Customers will receive an email confirming that they elected to protect their shipment while checkout. A simple click on the included "File Claim" link in the email prefills their order info and a claim is filed. If their product never shows up, gets broken in transit, or is stolen from their porch, they are covered.
9.1 Process for parcel damaged in-transitEasily file a claim for lost, stolen and damaged items. Follow the link to file a claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373
10. Customer service
For all customer service enquiries, please submit an enquiry at https://artwire.com.au/pages/contact-us