FAQ

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident about our products selections and they will meet or exceed your expectations but if you want to make a return - please contact our support team at artwireau@gmail.com and we will respond within 24 hours to assist with the process. 

What types of Payment do we accept?

We accept all Payments by Visa, Mastercard, American Express and all other major credit or debit cards. We also accept PayPal and Poli Internet Banking.

What if the item I ordered arrived broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our products. If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we'll work it out with you. 

Where do you ship from?

Primarily we ship out from fulfillment warehouses located around the world. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.  

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at artwireau@gmail.com for more information about returns.

How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates on our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate. 

 How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, Australia, it will normally take 14 to 21 business days. For International orders, please allow up to 14 - 30 days.

Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us. 

Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged. 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), Apple Pay, Google Pay, PayPal and POLI Internet Banking.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns?

All return shipping fees, and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

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